FAQ

How does a sale work?

Each sale supports a given charity.

A sale goes on for a couple of months.

Money is collected through the sale of products and donations (yes you can donate some extra money for the charity at checkout - see the 'Can I make a donation?' section below).

At the end of the period, the costs of materials and shipping are deducted from the money collected, and all benefits are donated to the charity.

Can I make a donation?

At checkout, it is possible to do a donation for the charity up to 100% of the value of your basket.

What does it mean? If you buy a pair of earrings for 15€, you can decide to donate on top of that between 0 and 15€, to support even more the charity.

What to do if a product is broken or damaged?

If the product is broken or damaged when you receive it, you will get a replacement for free.

If the product breaks after using it, get in touch and let's chat! We will find a solution :)

Can I return a product if I change my mind?

No return. Sorry! But you shouldn't change your mind: the products are imperfectly beautiful, and again, made with love for a good cause.

Can I get a new, personalised model?

Yes! You can buy the 'YOU' earrings that you can fully personalise: new colours, new shapes. Let your creativity flow!

For the lamps, the shapes are limited to the existing ones. You can ask for new colours though. Get in touch.

What is a pre-order?

If a lamp is out of stock, you can pre-order it and I will do it on demand.

You will have to pay for it in advance, and the product will be ready at a later date.

When? I do the products by hand, on my free time. I try to make them as soon as I can but please be patient.

I will of course let you know about the progress and when to expect the product as soon as I know.

How does the shipping work?

For now, only earrings can be shipped.

I use DHL for shipping. Your order should be delivered to you in a couple of days.

There is a fixed price for shipping. If you order 1 or 10 pairs of earrings it will be the same shipping price... So just order many and make your friends happy!

Any other questions?

Get in touch and I will get back to you very soon.